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Sep. 28th, 2011 06:51 pmPlease, all of you, promise me something.
If ever you call a helpdesk and they tell you you made a mistake or the reason it's not working is because of something you did?
Don't automatically snap and yell that's impossible, you did everything correctly.
We see shit you don't. We see server logs, we know what the ongoing technical issues are and aren't. Most of the time we tell you "must have been a server hiccup", we're just placating you.
Yes, some helpdesks are incompetent assholes. It happens, but please, for the love of my sanity, don't just assume we must be lying. We don't mess up the system just to fuck with you. We don't care enough.
If ever you call a helpdesk and they tell you you made a mistake or the reason it's not working is because of something you did?
Don't automatically snap and yell that's impossible, you did everything correctly.
We see shit you don't. We see server logs, we know what the ongoing technical issues are and aren't. Most of the time we tell you "must have been a server hiccup", we're just placating you.
Yes, some helpdesks are incompetent assholes. It happens, but please, for the love of my sanity, don't just assume we must be lying. We don't mess up the system just to fuck with you. We don't care enough.
